Touché was born out of real-world frustration. The founders — a twenty-year long-term care operator and a healthcare attorney — knew the industry’s admissions process from the inside. The phone calls, the paperwork, the compliance risk, the revenue that slipped through the cracks because T19 applications were filed late or incorrectly. They didn’t build Touché from a whiteboard. They built it from experience.
The result is a comprehensive digital admissions platform purpose-built for long-term care facilities — streamlining resident intake, Medicaid applications, insurance verification, compliance documentation, and revenue tracking into a single, secure, cloud-based system.
As a co-founder, Salman brought the technology infrastructure and operational perspective to turn that industry expertise into a platform that facilities can actually use — and depend on.
A single delayed Medicaid application can cost a facility thousands of dollars and weeks of staff time. Multiply that across dozens of residents and the operational drag becomes significant — not because anyone isn’t working hard, but because the tools weren’t built for this work. Touché closes that gap. It gives facilities the efficiency, accuracy, and visibility they need to protect their revenue, stay compliant, and let their teams focus on caring for residents — not chasing paperwork.
Touché handles the full admissions workflow digitally — online Medicaid applications, payment source verification, eligibility checks, PASRR, admission agreements, and more. No more multiple phone calls, emails, and web searches to gather what should be in one place.
Touché keeps facilities current with state and federal documentation requirements, stores all records electronically in one secure location, and ensures nothing expires unnoticed. Compliance becomes a system, not a scramble.
The platform automatically tracks when a resident will exhaust private assets and triggers a Medicaid application to the Power of Attorney with a single click. HMO and insurance verification, pre-authorization, and electronic DHS submissions keep revenue from falling through the cracks.
Built to be easy enough that staff actually use it. Step-by-step checklists guide the admissions process from start to finish. All data is stored on AWS, fully HIPAA-compliant, with fax and email tracking built in. It pays for itself in timely T19 filings alone.
Whether you’re a founder looking for a partner, exploring an exit, or have an opportunity to discuss, I’m always open to the right conversations.